Shipping fees, delivery & returns
All prices are exclusive of shipping fees. Shipping charges are added to the order and are paid by the customer.
We ship to the following countries:
Belgium: 6,5 Euro (including basic insurance up to 500 Euro)
The Netherlands: 8 Euro (including basic insurance up to 500 Euro)
France: 12 Euro (including basic insurance up to 500 Euro)
Germany: 12 Euro (including basic insurance up to 500 Euro)
Spain: 20 Euro (including basic insurance up to 500 Euro)
Your order will be shipped within 3 business days after receiving your payment. If an article is out of stock, you will be notified immediately. Delivery times vary between 2 to 12 business days, depending on your location. We ship your order using the transportation services of Bpost/DPD/PostNL. You will receive an e-mail containing the tracking number, so you can trace your parcel at all times.
Delays in shipping: We do our utmost to deliver your order in time. If deliveries delay, please contact us immediately.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a damage claim, we must open a case with the postal services within 5 days.
Please follow the procedure below strictly:
Send us an email to notify us of the damage: firstname.lastname@example.org
Send us pictures of the damage within 5 days
- Picture of the outside of the box (with visible bar code)
- Picture(s) of the inside of the box (packing material included)
- Picture(s) of the damaged item
We will send you a return label so you can send us back the item free of charge
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.